In spite of the fact that the hosting service provided by the different companies is almost the same, every provider has a personalized platform with its own tweaks and ways to complete given tasks. In this situation, a vast knowledge base will be very helpful both for persons with no experience and for technically proficient users who will eventually find out how given tasks are executed, but will waste precious time meanwhile. The aim of such a knowledge base is to make the service quick and easy to use, saving users a lot of time and energy. The result is gladder customers, as they can swiftly find the information they’re looking for, and much less work for the technical support staff, because usually most of the enquiries and problems that customers have are already outlined in the knowledge base. Provided that the articles are well-written and encompass more things, you will be able to get to know more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Website Hosting
Our website hosting packages come with an in-depth knowledge base where you can find information on all the complications that you might come across and their resolutions. You can become aware of how to set up and administer a mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but yet you’re unable to send email messages, for instance. We have done our absolute best to be as exhaustive as possible and to encompass all the available options so as to help you save time and to provide you with different solutions for each problem. The knowledge base comprises informational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every Control Panel section, while if you would like to check the full archive of articles, you can visit the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers include a comprehensive online article archive where you can find any info that you may need about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve created it based on the feedback that we’ve obtained from our clients throughout the years and, hence, our articles touch on specific problems that you might experience and offer the best means of resolving them, for instance receiving an HTTP 500 error message or not being able to send e-mails from your PC even though you have the right outgoing mail server settings. The articles are available in each section of the Control Panel and you can examine them whenever you want. They can help you improve your knowledge not only about our services, but also about the hosting realm in general, as they contain in-depth instructions and general information such as what file permissions or cron jobs are.