The presence of the customer and tech support that a website hosting company offers will tell you a lot for the services which they provide too. In the event that you're allowed to use only e-mail messages and tickets, you have most likely discovered some reseller not the web hosting provider. If this is the case, you'll probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the actual website hosting company for further help. If the provider offers several options for communication with short response time which are available at any moment, they're almost certainly the top provider, not only a reseller. Therefore you'll reap the benefits of well-timed assistance and high quality support since they will have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally much better to get hold of your web hosting company directly using your preferred way of communication.
24/7 Customer Support in Website Hosting
All our website hosting
include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting services well before you make a purchase or you are an existing customer and you have a question or a difficulty, you can contact us anytime, including holidays and weekends. We have many channels to contact us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles which require more time to analyze and resolve. In contrast to a number of other web hosting providers, our trouble tickets have a guaranteed maximum reply time of just one hour, thus whatever your issue is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you purchase a semi-dedicated server
account from us since we have telephone and live chat support for pre-sales, billing and common questions. Our representatives will help you pick the most suitable plan or provide you with information about our servers, in order to confirm whether the system requirements for your web sites are met. When you're an active client, you'll also be able to contact us through e-mail or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We guarantee that any time you employ these two ways of communication, you will get a response within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the web hosting services of other suppliers, even large ones, you are able to compare the response time due to the fact that it ordinarily takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
If you obtain a VPS server
from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an existing customer and you want assistance with a technical issue that requires additional time to investigate or resolve, you are able to open a ticket through your billing account or you will be able to send an email message and we will handle the trouble and send you an answer within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, however for most problems it takes less than 30 mins to receive assistance. The support service covers the VPS as well as all of the pre-installed software it includes, so in case you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
from our company, you can contact us anytime using several channels and the maximum time that you will have to wait for an answer is up to 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on your server. To contact us about a technical matter, you are able to open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any basic questions or you'd like to learn more about our services before you order, you can also employ our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. If you'd like to have assistance with third-party software that you are unable to install or run effectively, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.