There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a trouble ticket system. This is the easiest medium of communication for a number of reasons. In case no customer support team member is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste extensive bits of info without needing to worry about typos, and if a given problem needs more time to be resolved or a number of responses have to be exchanged, all the info will be in the same location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are usually separate from the hosting platform, which goes to say that if you have to provide info or to follow instructions, you’ll need to use at least 2 separate admin consoles and this number may grow if you would like to administer a couple of domains. Also, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting an answer.
Integrated Ticketing System in Website Hosting
In contrast with what you may find with plenty of other hosting companies, the trouble ticket system that we are using with our website hosting is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize several usernames and passwords, since you’ll be able to manage your tickets and the hosting account itself in a single location. So, if you have an inquiry or face a challenge, you can contact our help desk support team members momentarily. Our ticketing system comes with a clever search option. This goes to say that even if you have opened multiple tickets through the years, you will be able to find the one that you want without any hassles. Also, you can read knowledge base suggestions for fixing commonly met challenges.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything from one location, so we have incorporated a trouble ticket system into the custom-built Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will enable you to handle the communication with our technical support staff together with your sites, which means that you won’t need to memorize additional log-on credentials for a different interface. You will be able to submit a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your semi-dedicated account. Furthermore, you can go through older tickets using a clever search option or take a look at relevant knowledgebase articles, which include solutions to common obstacles. The integrated ticketing system is monitored 24/7 with the maximum ticket response time being only 60 minutes, so there’ll always be someone to help you out.