If you ever experience a problem with your website and are unable to tackle it yourself, ask the respective hosting company’s technical support staff to assist you to bring the site back online. A fast solution would be the perfect scenario, but a lot of hosting companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be easily resolved, your site may not function correctly or may not be reachable at all for an extended interval, so you may lose potential customers since it’s pretty unlikely that anybody will eagerly revisit a site that is inoperative. That said, you ought to make certain not only that you can reach your hosting company, but also that they can reply and assist you in a timely fashion. If a software app update does not proceed smoothly or you delete something by chance, for instance, the site must be restored promptly so as to prevent prolonged inaccessibility.
One-Hour Response Guarantee in Website Hosting
Our website hosting
offer a one-hour reply time guarantee, which suggests that regardless of what enquiry or issue you may have, we’ll always be there to lend you a helping hand. As it is, it seldom takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support staff reps are available 24x7, even on official holidays and weekends, which goes to say that you will always receive immediate support. We understand how precious time can be, so by the time we reply to your trouble ticket or email, we’ll have looked into the matter and, in case we haven’t figured out a solution, we will give you more info about what you have to do on your end, if the case demands this. With our support service, you can be sure that there will be someone to lend you a hand momentarily, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a tech support ticket via your web hosting Control Panel or send an email connected with your semi-dedicated server
, you will have an answer within maximum 1 hour. You can contact us at any time in regards to technical, billing or general issues and due to the fact that we’re available to you 24x7, you’ll invariably get help right on the spot. Depending on the particular question or issue, we’ll give you more info, solve the problem if it has been caused by something within our reach or advise you on what steps to take in case you have to change a certain setting for an Internet application that we do not have access to. You can forget about waiting around for an entire day for each single reply. The fact is, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.