Tech Support Channels
A 1–Hour Response Guarantee
We offer a one–hour response time warranty for any support ticket or e–mail that you submit to our customer care staff. We will swiftly answer all the typical questions and forward the matter to our server administrators if further assistance is needed. If you make use of the Managed Servers package, we will execute any of the included server management tasks at a time that has been discussed with you preliminary.
A First–Rate Customer Support Service
We will be available to you 24/7 to reply to any inquiries that you may have regarding our Web Control Panel or any of the apps that we have installed on your behalf on the server. If you also need assistance tackling server administration procedures, you can order our Managed Servers package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Area
Every dedicated server comes with our cost–free Web Control Panel, which boasts a comprehensive knowledgebase plus a collection of instructional video tutorials. Whenever you require help while working with the Web Control Panel, just press the Videos or Help buttons located in the upper right corner.