Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Warranty

  • Each ticket you submit to our customer help crew will be handled within approximately 1 hour. All common questions are going to be answered as quickly as possible. Yet, if the service inquiry you have sent needs help from a skilled administrator, we will forward the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Top–quality Tech Help Service

  • Our technical help crew will be on shift for you 24x7 to to handle all help request tickets that you submit. We offer technical assistance for the packages that are pre–configured on your machine. These include our custom developed Web Control Panel, the chosen Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • A thorough and routinely updated collection of articles is built into our custom–built Web Control Panel. It gives you quick tips on how to execute all the essential web site supervision duties. The Help area includes in–depth how–to article tutorials and step–by–step video training. You can open the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.