Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour answer warranty with all of our website hosting packages, which means every single help request you post will be answered to in only one hour maximum. Our support team members are trained to rapidly deal with any situation and to give you well–timed guidance on any issue that you possibly have.

  • Top quality support service
  • A Top–quality Support Service

  • Our customer assistance service is provided by a crew of licensed employees which are ready to react to your request right away. You can easily get hold of the technical support staff by starting a help support ticket from your Web Control Panel or by posting us an email message. On working days, you may as well call us on the telephone or take advantage of the online chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel supplies a broad knowledge base that is built–into all sections. In each area, you’ll find a Help press button that will load for you a variety of step–by–step guides on how to use a particular feature or accomplish a particular action. In addition, we have made mini seminar video lessons so you can get a better idea of the Control Panel’s interface.